This FAQ is a general guideline how to use Koneksa Compare functionality and should not be used as the source of reference regarding to reporting any private information, reporting adverse events, health issues or specific study-related questions.
 

Left navigation menu is the main action menu for your Koneksa Compare platform. To use the left navigation menu, please follow the guidelines.

Navigating between main views

  • Select the menu icon on top navigation menu.
  • Select a desired tab on the expanded left navigation menu.
  • A desired view is displayed. An active tab is marked with a blue ribbon on the left side.
  • To switch to another tab repeat the process.

Navigating your personal settings

  • Select the menu icon on top navigation menu.
  • Select your username or user ID marked with an arrow on the right.
  • An additional list of menu items slides open. Select the desired item.
  • A desired view is displayed.


Note - based on your program configurations you may or may not receive email or text message notifications. If the notifications are disabled for your program please disregard the following guidelines.

Email notifications

  • A notification email may be sent for a questionnaire due completion.
  • Open the email and select the "Complete" button.
  • A Koneksa Compare application is displayed.
  • Login with your email and password, if not automatically logged in.
  • Follow the guidelines in "Answering a questionnaire" section.

Text/SMS notifications

  • A notification text message (SMS) may be sent for a questionnaire due completion.
  • Open the text message and select the link displayed in the message.
  • A Koneksa Compare application is displayed.
  • Login with your email and password, if not automatically logged in.
  • Follow the guidelines in "Answering a questionnaire" section.


Note - based on your program configurations you may or may not be able to view and answer questionnaires. If the questionnaires are disabled for your program please disregard the following guidelines.

The program you are enrolled in will have questionnaires you are expected to answer. The frequency of questionnaires is pre-set by the study coordinator and can be on a one time, daily, weekly, monthly, or quarterly basis, or be made available for you to answer which ever time launched by the study or site coordinator.

Viewing questionnaires

  • To view the questionnaires due completion, navigate to the "Questionnaires" tab using the left navigation menu. A list of questionnaires due completion are displayed.

Answering a questionnaire

  • If you're navigating to answer questionnaire through a notification email or text message link, you will be directed to answering the questionnaire.
  • If you're navigating to Koneksa Compare to display a questionnaire due completion, do so by selecting the "Begin" button on a specific questionnaire panel in the Questionnaires view.
  • If the questionnaire has a description, a view with additional guidelines is displayed.
  • To complete a questionnaire, fill in all information required one question at a time.
  • Use "Back" and "Next" buttons to navigate between questions. Ensure you provide answers to all required questions.
  • If you've answered all questions a submit view is displayed. Select "Submit" to submit the questionnaire.
  • You will be directed back to the Questionnaires view. Repeat the process until all available questionnaires are completed.


For any questions regarding your study, health, reporting adverse events and data compliance please contact your site coordinator.