At Koneksa Health, Inc. (“Koneksa”), protecting the privacy of everyone we work with is part of our commitment to improving health.
SCOPE OF THIS DOCUMENT
OTHER PRIVACY POLICIES
STUDY SITE COORDINATORS
If you are a study site coordinator using the Koneksa Health platform as part of a study you are involved with, please refer to your contract with our client, the study sponsor for further details.
If you are visiting our corporate web site (this web site) to learn more about Koneksa Health, this document applies to you.
Koneksa Health has further committed to refer unresolved Privacy Shield complaints to Truste, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit Truste for more information or to file a complaint. The services of Truste are provided at no cost to you.
You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with Koneksa Health and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce's Privacy Shield Framework: Annex I (Binding Arbitration).
INFORMATION WE COLLECT
Our web site is hosted by a third party platform and maintained by Koneksa personnel. We use third party cookies to collect traffic data about visitor patterns. When you visit our website we collect the following data:
1) type of device (e.g., phone)
2) type of browser (e.g., Firefox®)
3) source (e.g., internet search, paid web advertisement)
4) high level geography (e.g., USA)
The legal basis for collecting this data is that we use this information to ensure that our corporate web site is available and functions correctly for the most common devices and browsers our visitors use to visit the web site.
Additionally, we use information about how you found out the Koneksa website (e.g., you searched yourself or clicked an advert online) to inform our marketing strategy and advertising investment.
If you choose to provide us with your email address by completing the “Contact Us” form, you acknowledge and accept that you are providing this email address to us for the purpose of us contacting you and that we may freely choose to do so.
HOW TO RAISE A CONCERN
Send us an email at privacy[at]koneksahealth.com with your question or concern. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal data within 30 calendar days of receiving your complaint.
We have agreed to resolve any unresolved complaints through an independent dispute resolution process as described above under CORPORATE WEB SITE.
Firefox® is a registered trademark of the Mozilla Corporation. More information can be found on this list of trademarks.
EFFECTIVE DATE OF THIS POLICY
May 24, 2018